Call Us
+44 7383 820828
Email Us
support@decoro.com
Visit Us
Unit 4, 53 Kilbirnie Street, G58 JD, Glasgow, United Kingdom
Contact Us for Outstanding Customer Support
Welcome to the Contact Us page! At Decoro, we truly value your feedback and are committed to delivering exceptional customer service. We believe that thoughtful communication is at the heart of a great brand experience, and we’re always excited to hear from you.
How Can We Assist You?
Have a question, suggestion, or concern about our products or services? We're here to help. Our dedicated team of friendly and knowledgeable support specialists is ready to ensure your experience with Decoro is smooth, enjoyable, and inspiring.
Our Promise to You
Your satisfaction is our highest priority. Whether you're exploring our curated product range, need help placing an order, tracking a delivery, or have any other inquiries — we’re here to guide you every step of the way.
Browse Our FAQs First
You might find instant answers in our FAQ section, where we’ve compiled helpful information on common topics. It’s a great place to start before reaching out.
Let’s Stay Connected
Want the latest updates on new arrivals, promotions, and design inspiration? Follow us on Facebook and Twitter to join the Decoro community. It’s also a quick way to reach out with general questions or feedback.
Visit Our Showroom
Prefer to connect in person? We’d love to welcome you to our store at:
Unit 4, 53 Kilbirnie Street, G58 JD, Glasgow, United Kingdom.
Our team will be delighted to assist you and help you discover beautiful pieces to elevate your space.
Thank you for visiting Decoro. If you have any questions or need assistance, feel free to reach out using the form or contact details below — we're always here to help.
FAQs
What are your shipping options and delivery times?
For shipping within the UK, we offer two convenient options. Our Standard Shipping delivers within 3–5 working days and is absolutely free. For faster delivery, choose Expedited Shipping (1–2 working days) for just $6.99.
Do you offer international shipping?
We currently only provide shipping within the United Kingdom and do not offer international shipping at this time.
How do I return or exchange a picture frame?
To return or exchange a picture frame, please do so within 30 days of purchase. Items must be unopened and in their original packaging to qualify.
Can I order frames in bulk or for wholesale purposes?
Absolutely! Visit our dedicated wholesale page for bulk ordering, quantity discounts, and more. It's designed to support your wholesale needs with ease.
What materials are your frames made of?
Our frames are crafted using high-quality materials, primarily Polcore and MDF wood. These materials are carefully selected to ensure durability, longevity, and a refined aesthetic for your framed items. Polcore and MDF wood contribute to the overall quality and appearance of our frames, enhancing the presentation and protection of your cherished memories and artworks.
Do you have a physical store where I can view your frames in person?
Absolutely, we welcome you to visit our physical store to personally view our impressive selection of frames. You can find us located at Glasgow, United Kingdom, with the postcode PA14 5XH. Our store provides you with the opportunity to explore our frames up close, allowing you to make informed decisions and choose the perfect frames that suit your preferences and needs. We look forward to assisting you in person at our store location.
How can I contact your customer service team?
To get in touch with our dedicated customer service team, you have several convenient options. You can find our contact information located above on our website. Whether you prefer to reach out via phone, email, or through an online contact form, our customer service representatives are here to assist you with any inquiries, concerns, or assistance you may require. Your satisfaction is our priority, and we're readily available to provide you with the support you need.
