Decoro – Order Inspection & Returns Policy
At Decoro, we are committed to delivering products that reflect quality, craftsmanship, and your expectations. While we take great care to ensure every order arrives in perfect condition, unforeseen issues can sometimes occur during production or transit. Should you receive an item that is damaged, defective, or incorrect, we’re here to make it right.
Inspect Your Order Upon Delivery
We kindly ask that you examine all items as soon as your Decoro order is delivered. Please check for any visible damage or defects. If you notice anything unusual, reach out to us immediately so we can begin resolving the issue.
How to Contact Decoro Support
If you experience a problem with your order, our dedicated Customer Experience Team is ready to help. You can reach us through our website, via email, or by phone. Our team will guide you through the next steps to ensure a smooth resolution.
Issue Assessment & Resolution
Once you contact us, our team will promptly assess the situation. We may request photos or additional information to better understand the issue. Based on our assessment, we’ll take appropriate action—whether that’s sending a replacement or offering a refund to ensure your satisfaction.
Replacement & Refund Options
Depending on the issue, Decoro will provide a suitable solution, including the option of a product replacement or a refund. Our goal is to ensure you receive the product you ordered in the condition you deserve.
Non-Returnable Items
While we strive to accommodate all returns, some items are non-returnable due to their nature:
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Customized Items: Products tailored to your specifications or personalized are final sale and cannot be returned.
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Sale Items: Items purchased at a discounted rate or during promotional events are not eligible for return.
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Perishable & Consumable Goods: For safety and hygiene reasons, items like food, beverages, or certain personal care products cannot be returned.
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Hygiene & Intimate Products: To protect our customers, items such as undergarments, swimwear, or intimate care products are not returnable.
Questions? We’re Here for You
If you have any questions about the return eligibility of a product or need assistance with the return process, our Customer Experience Team is just a message or call away. We’re happy to provide clear answers and personalized support.
Our Promise to You
At Decoro, your trust means everything to us. If your order doesn’t meet expectations, please contact us right away. We’ll do everything we can to resolve the issue quickly and fairly. While some items may not be eligible for return, we are always available to assist you and ensure a seamless experience.
Exchanges Made Easy
The quickest way to receive the item you want is to return the original item (once approved) and place a new order for your desired product.
Refund Process
After we receive and inspect your returned item, we’ll notify you regarding your refund status. If approved, your refund will be processed back to your original payment method. Please note that processing times may vary based on your bank or payment provider.