Decoro's 30-Day Customer Satisfaction Guarantee
No Hassle. No Worries. Just Confidence.
At Decoro, your satisfaction is our highest priority. That’s why we proudly offer a 30-day “No Quibble” Guarantee giving you complete peace of mind when shopping with us. If, for any reason, you’re not entirely happy with your purchase, you’re welcome to return it within 30 days of purchase no questions asked.
Return Eligibility – What You Need to Know
We understand that preferences can change, and sometimes a product might not be the right fit. To qualify for a return under our guarantee, please ensure the following conditions are met:
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The item is returned within 30 days of the purchase date.
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The product is unopened, unused, and in its original packaging.
Return Shipping Costs
If you're returning an item due to a change of mind or personal preference, please note that return postage costs will be your responsibility. We recommend using a tracked shipping method to ensure the item is returned safely and securely.
Received a Damaged Item? We're Here to Help
While we maintain strict quality control standards, we understand that items can occasionally be damaged in transit. If this happens, follow these simple steps:
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Take clear photographs of the damaged item.
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Email the photos along with your order details to info@decoro.co.uk as soon as possible.
Our Resolution Process for Damaged Items
Once we receive your email and images, we’ll begin the resolution process immediately. Depending on availability and your preference, we will:
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Send a Replacement: If the product is in stock, we’ll ship a replacement at no extra cost.
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Issue a Refund: If the item is no longer available or you prefer a refund, we’ll process it to your original payment method promptly after confirming the damage.
Need Help? Contact Our Support Team
If you have any questions regarding our 30-day guarantee, return process, or a specific order, don’t hesitate to reach out. Our friendly support team is here to make your experience with Decoro smooth, simple, and satisfying.
Thank you for choosing Decoro where your confidence in our products and service means everything.